Job Title:  Apprentice Architectural Technician
Organisation:  Yeoman McAllister Architects

Contract:  3 month trial to permanent contract

Salary:  Starting salary £8,000 (after qualification between £18,000 – £36,000)

What might a day look like in this job?

General office duties, survey of existing buildings, preparation of survey information into drawn format.  Assisting colleagues with the preparation of feasibility designs, planning applications and Building Warrant drawings including detailing of construction etc.

Work Environment:

We have a small open plan Design Studio on the edge of the Water of Leith at Roseburn in Edinburgh, which is a 2 minute walk from the main east/ west bus route from City Centre to the Airport.  Working hours are 9am – 5.30pm Monday to Friday with one hour unpaid for lunch between 1pm – 2pm.

What Qualifications / Qualities are required?

Standard Grade Maths and English, plus a minimum of 2 additional qualifications which would be complementary.  An interest in the art of drawing and construction with a keen eye for detail.  A desire to learn new skills with a flexible “can do” attitude with core moral values such as honesty, trustworthy and reliability.

What will I Learn?

As part of your course you will learn on the job in the office at the same time as attending a day release course, firstly for NC in Built Environment, and then HNC in Architectural Technology, which will see you submit planning and building warrants and progress from submission of small to medium sized projects to large sized multi million pound projects.

How to apply:  Please complete the attached application form and return to edinburghguarantee@edinburgh.gov.uk quoting the job title and organisation in the subject box.

Closing Date:  There is not a closing date for this opportunity.  We will accept applications on an ongoing basis until enough suitable applications have been received.  We would encourage you to apply ASAP to avoid any disappointment if application process closes without notice.

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Job Title:  Apprentice Software Developer
Organisation:  QA Apprenticeships are part of QA Ltd - an award-winning apprenticeships training provider who offer IT, sales and business related apprenticeships throughout Scotland.  Our apprentices work with industry leaders including Atos, British Gas, BSkyB, Capgemini and Cisco.

Contract:  12 Months

Salary:  £10000 pa

What might a day look like in this job?

Due to growth, we are recruiting on behalf of a Technical Clothing Brand based in Livingston. This particular company is looking to bring on a Software Developer to work on a wide range of projects. 

The successful candidate will participate in all stages of IT development for new and existing application code including eliciting and analysing user requirements, creating systems design, developing the programming code, debugging and organising user testing. This is a fantastic role and company to kick start your IT career! Throughout your apprenticeship you will gain additional accreditations in .Net which can be utilised in the workplace.

Work Environment:  The employer’s details will be provided if selected for interview.

What Qualifications / Qualities are required?

  • You will have at least 5 Standard Grades at level 1-3, or equivalent, including Maths and English
  • As part of this Modern Apprenticeship you will be expected to complete an SVQ level 3 in Business Administration
  • You will be expected to be able to use a range of Microsoft Office applications including Word, Excel and Outlook and be willing to learn and use other packages appropriate to the role
  • You will have good communication skills, both written and oral, and be expected to work as part of a wider team
  • You will have good attention to detail and organisational skills and be able to prioritise your work and manage your time in order to meet deadlines
  • Flexibility and reliability are pre-requisites as is an understanding and commitment to the values of the company.

What will I Learn?

Scotland – Software & Web Development Level 3 – | Diploma for Information Technology and Telecommunications Professionals SCQF Level 6. Plus either: | MTA in Software Development Fundamentals. or: | OCA Java SE7 Programmer.

How to apply:  Please register through http://apprenticeships.qa.com/ or email Natasha.Walker@qa.com quoting Ref No: 2618.

Closing Date:  The job will be closed when a satisfactory level of suitable applications have been received.

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Job Title:  Administrative Assistant (Business Services)
Organisation:  QA Apprenticeships are part of QA Ltd - an award-winning apprenticeships training provider who offer IT, sales and business related apprenticeships throughout Scotland.  Our apprentices work with industry leaders including Atos, British Gas, BSkyB, Capgemini and Cisco.
Contract:  12 months

Salary:  £10,000 PA

What might a day look like in this job?

Home of a Scottish Sports Union, and based at Scotland’s largest stadium and one of the biggest in the UK which is used to host matches and concerts, are looking to recruit an Administrative Apprentice based in their Business Services area.

  • Managing incoming and outgoing mail
  • Photocopying
  • Processing of stationery orders
  • Handling cheques
  • Stock control for stationery, toners and IT consumables.
  • Maintaining the external office appearance and basic office maintenance
  • Supporting the core business along with the daily tasks of the Business Services team
  • Answering the telephone, taking messages and passing on calls
  • Filing
  • Use of office equipment (computer, photocopiers, fax machine)
  • Setting up meetings and take minutes for other members of staff or arranging meeting facilities along with any catering.

Work Environment:  A Sports Union – the employer’s details will be provided if selected for interview.

What Qualifications / Qualities are required?

  • You will have at least 5 Standard Grades at level 1-3, or equivalent, including Maths and English
  • As part of this Modern Apprenticeship you will be expected to complete an SVQ level 3 in Business Administration
  • You will be expected to be able to use a range of Microsoft Office applications including Word, Excel and Outlook and be willing to learn and use other packages appropriate to the role
  • You will have good communication skills, both written and oral, and be expected to work as part of a wider team
  • You will have good attention to detail and organisational skills and be able to prioritise your work and manage your time in order to meet deadlines
  • Flexibility and reliability are pre-requisites as is an understanding and commitment to the values of the company.

What will I Learn?

SVQ level 3 in Business & Administration

Microsoft Office Specialist (MOS)

One optional day from the QA Professional Development catalogue

Core Skills Level 2.

How to apply:  Please register through http://apprenticeships.qa.com/ or email Natasha.Walker@qa.com quoting Ref No: 2604.

Closing Date:  The job will be closed when a satisfactory level of suitable applications have been received.

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Job Title:  Administrative Assistant / Marketing Assistant
Organisation:  QA Apprenticeships are part of QA Ltd - an award-winning apprenticeships training provider who offer IT, sales and business related apprenticeships throughout Scotland.  Our apprentices work with industry leaders including Atos, British Gas, BSkyB, Capgemini and Cisco.

Contract:  12 months

Salary:  £10,000 pa

What might a day look like in this job?

Home of a Scottish Sports Union, and based at Scotland’s largest stadium and one of the biggest in the UK which is used to host matches and concerts, are looking to recruit an Administrative Apprentice based in their Business Services area.

  • Supports a marketing department exclusively
  • Assist both fulltime employee and consulting or freelance staff
  • Assisting with trade show and event planning
  • Creating or updating presentation software files
  • Tracking budgets and expenses
  • Communicating with external creative service providers.
  • General office duties
  • Dealing with post
  • Checking there is enough stationery
  • Answering the telephone; taking messages and passing on calls
  • Filing
  • Use of office equipment (computer, photocopier, fax machine etc).

Work Environment:  A Sports Union – the employer’s details will be provided if selected for interview.

What Qualifications / Qualities are required?

  • You will have at least 5 Standard Grades at level 1-3, or equivalent, including Maths and English
  • As part of this Modern Apprenticeship you will be expected to complete an SVQ level 3 in Business Administration
  • You will be expected to be able to use a range of Microsoft Office applications including Word, Excel and Outlook and be willing to learn and use other packages appropriate to the role
  • You will have good communication skills, both written and oral, and be expected to work as part of a wider team
  • You will have good attention to detail and organisational skills and be able to prioritise your work and manage your time in order to meet deadlines
  • Flexibility and reliability are pre-requisites as is an understanding and commitment to the values of the company.

What will I Learn?

SVQ level 3 in Business Administration

Microsoft Office Specialist (MOS)

One optional day from the QA Professional Development catalogue

Core Skills Level 2.

How to apply:  Please register through http://apprenticeships.qa.com/ or email Natasha.Walker@qa.com quoting Ref No: 2605.

Closing Date:  The job will be closed when a satisfactory level of suitable applications have been received.

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Job Title:  Apprentice Scheme

Organisation:  Aldi

On the Aldi Apprentice Scheme we like a ‘can-do’ attitude.

Have you got what it takes to get on our Apprentice Training Programme? Can you achieve what others only aspire to? If you can you could soon be joining us. We’re one of the fastest-growing dynamic companies in the UK (and the world) today.

If you show the enthusiasm and drive you need to get on the Aldi Apprentice Scheme, you’ll be able to learn from the very latest thinking, the most efficient business practices and models that are changing the way millions of people shop, and you won’t just learn about our business. You’ll learn about yourself too.

Find out why day-to-day doesn’t mean run-of-the-mill From day one, you’ll find out what Aldi, and retailing, is all about – we’ll expect you to work hard but you’ll learn loads and find it fascinating.

Year 1

• £5.15 per hour.

• Fixed term 12 month contract, minimum 25 hours per week.

• Complete Store Assistant training and achieve Retail Apprenticeship Level 2.

• Consistently achieving Aldi’s high standards of work and effort.

Years 2 & 3

• £6.38/£7.41 per hour, minimum 25 hours per week.

• Utilise your skills learned in year one to progress through the Store Manager training programme.

• Achieve Retail Apprenticeship Level 3 through consistent high standards of work and effort.

Your progress will be monitored through regular on the job assessment by your Store Manager and an appointed external assessor.After completing the programme the highest performing candidates will be offered the opportunity to become a Deputy Manager and be well on the way to joining our Store Management Team with a starting salary of £26,500.

What Aldi asks of you…

• Can do attitude

• Self motivation

• Determination

…and what you can expect in return

To keep our side of the bargain, we make sure our Apprentices receive a benefits package that’s second to none – making time spent with Aldi, time well-spent.

Your benefits package will include:

• Industry leading salary

• 28 days annual leave

• Opportunity to progress to Store Management after a successful 3 year period.

This, from a 25 hour working week across 5 days with weekend work and based at one of our stores.

Like the sound of it?

Here’s what you do next. For vacancies in the following areas

Edinburgh, East Lothian.

How to apply:  Please email your CV to West Lothian Skills Shop apprenticeships@west-lothian.ac.uk.

Please note.  The Modern Apprenticeship is funded by Skills Development Scotland.  A minimum of level 3/4 Standard Grade English and Maths is required.

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Job Title:  Civil Engineering Technican Apprentices
Organisation:  Various employers

The Construction Industry Training Board (CITB) currently have a number of reputable employers seeking suitable candidates throughout Edinburgh, Lothians and Fife for Civil Engineering Technician apprentices. Duties will be varied and will be a mixture of site and office based and may include the following:

As a civil engineering technician you will be working in a team of engineers and technicians carrying out design work associated with our major projects.

Duties may include:

  • Assisting a team of engineers and technicians with the production of engineering drawings.
  • Production of 3D or 2D drawings using computer software.
  • Production of Civil 3D or Autocad Models of our schemes.
  • Preparation and checking of simple engineering calculations.
  • Initial checking of own work.
  • Contributing to providing solutions to design problems.
  • Meeting agreed deadlines
  • Attend and participate in company activities, presentations and workshops.
  • Keeping your training log up to date and attending training/CPDs where appropriate.
  • Supporting the administration of projects.

Day release attendance at college in Edinburgh will be required.

These exciting opportunities are suitable for enthusiastic individuals looking for their first role in the Construction Industry.  2 Highers grade passes are required, one of which should be Maths. Experience using Excel / AutoCAD would be an advantage.

If you are interested in working in this type of environment and believe you have the qualities and experience that this challenging and rewarding position demands, please forward your CV to gillian.maccormick@citb.co.uk.

Closing Date:  4 July 2014

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Job Title:  Trainee Quantity Surveyor
Organisation:  The Forth Crossing Bridge Constructors

The Forth Crossing Bridge Constructors consortium (FCBC), comprising HOCHTIEF Solutions, American Bridge International, DRAGADOS and Morrison Construction, have been appointed to design and construct a new cable stayed bridge over the Firth of Forth, together with new road connections both north and south of the estuary.

We have requirements for a trainee Quantity Surveyor.  Duties will include:

  • Assist with sub contractor procurement and administration
  • Assist with cost and value reporting, forecasting and cash flow monitoring
  • Assist with providing commercial support to the site teams
  • Assist with preparation of interim valuation and final accounts, as well as negotiation and agreement of subcontract claims.

You will be required to attend college, studying for an HNC on either a day release or block release basis.

These exciting opportunities are suitable for enthusiastic individuals looking for their first role in the Construction Industry.  Must have 2 highers, or predicted to achieve in August, one of which should be Maths.  Experience using Excel would be an advantage.

If you are interested in working on this landmark project and have the qualities that this role demands, please forward your CV, quoting current salary, using the upload facility on www.opportunitiesfife.org within the Jobs section.

Closing Date:  4 July 2014

If you have not been contacted by us within two weeks of the closing date please presume that you have been unsuccessful on this occasion.

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Job Title:  Trainee Engineer Opportunities
Organisation:  The Forth Crossing Bridge Constructors

The Forth Crossing Bridge Constructors consortium (FCBC), comprising HOCHTIEF Solutions, American Bridge International, DRAGADOS and Morrison Construction, have been appointed to design and construct a new cable stayed bridge over the Firth of Forth, together with new road connections both north and south of the estuary.

We have requirements for a number of trainee engineers.  Duties will be varied and will be a mixture of site and office based and may include the following:

  • Assisting the engineers in liaising with suppliers and ordering materials
  • Assisting the engineers in planning for heavy lifts
  • Assisting the engineers with calculations
  • Compiling document control records to gain approvals to execute the works on site
  • Assisting with setting out on site
  • Assisting with management of the works, and sub contractor works on site
  • Assisting with monitoring on site progress against the programme

Day release attendance at college in either Edinburgh or Glasgow will be required.

These exciting opportunities are suitable for enthusiastic individuals looking for their first role in the Construction Industry.  Must have 2 Highers, or predicted to achieve in August, one of which should be Maths.  Experience using Excel would be an advantage.

If you are interested in working on this landmark project and have the qualities that this role demands, please forward your CV, quoting current salary, using the upload facility on www.opportunitiesfife.org within the Jobs section.

Closing Date:  4 July 2014

If you have not been contacted by us within two weeks of the closing date please presume that you have been unsuccessful on this occasion.

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A number of IT / business related opportunities are available in Edinburgh based with a variety of companies.  Please see below for details.

Organisation: QA Apprenticeships are part of QA Ltd – an award-winning apprenticeships training provider who offer IT, sales and business related apprenticeships throughout Scotland.  Our apprentices work with industry leaders including Atos, British Gas, BSkyB, Capgemini and Cisco.  See four opportunities below with a variety of employers.

Job Title:  1st Line Support Engineer, Systems and Networking Apprenticeship

Contract:  9 months

Salary:  Between £7 and £7.65 per hour dependent on experience

What might a day look like in this job?

  • Management of user accounts (setup, password changes, account changes, permissions, removing old accounts etc.)
  • Standard desktop support of a variety of Windows 7 laptops and PCs
  • Basic troubleshooting and call escalation of our managed printer fleet

Work Environment:  An Edinburgh based Academy – the employer’s details will be provided if selected for interview.

What Qualifications / Qualities are required?

Five standard grades including Maths and English at level 1-3 as well as the following soft skills:

  • Excellent time management skills
  • Clear verbal and written communication skills
  • A good level of English spelling and grammar
  • The ability to work well as part of a team
  • Accuracy and attention to detail
  • Logical thinker
  • The ability to use your own initiative but also know when matters need to be referred to a supervisor
  • Be technically skilled with an interest in electronics
  • Ability to work with pupils and staff of varying technical abilities in a considerate and gentle manner
  • Ability to ‘hand over’ and escalate ongoing incidents and unfinished work
  • Able to manage own time including down time where self-study should be undertaken
  • Able to manage basic work-packages within projects and take the work from start to finish

What will I Learn?

  • Systems & Networking Apprenticeship Level 3
  • (MCSA) in Windows 7 Configuration
  • Interconnecting Cisco Networking Devices Part 1
  • Diploma for Information Technology & Telecommunications Professionals (SCQF Level 6)

How to apply:  Please register through http://apprenticeships.qa.com/ or email Natasha.Walker@qa.com quoting Ref No: 2477.

Closing Date:  The job will be closed when a satisfactory level of suitable applications have been received.

Job Title:  Business Administration Apprentice

Contract:  12 Months

Salary:  £10,000 PA

What might a day look like in this job?

The role would involve providing administration support as required across the Human Resources, Finance and Learning & Development functions of the charity thereby supporting the achievement of its vision, mission and manifesto:

  • Assist with the administration of recruitment processes for new posts in the organisation e.g. obtain and collate references, disclosures and other information as required for new employees and produce relevant correspondence
  • Gather information and update online record systems e.g. absences for individual employees, changes in details, training records
  • Assist in the processing, production and auditing of HR information as required by payroll e.g. changes in hours, promotions, salary change, and maternity leave details etc.
  • Assist in the production of relevant reports and statistics as required e.g. track and monitor monthly absence, turnover, induction details
  • Provide information as required e.g. answer general individual staff queries; compile forms required by external agencies
  • Assist with filing, photocopying and the preparation of mail
  • Assist the members of the Finance team with data input, invoice processing, bank reconciliations, petty cash and spreadsheet analysis
  • Assist the Payroll Officer with data input, regular returns and the preparation and distribution of payslips
  • Assist with the preparation and collation of materials for internal training courses
  • Assist with the sourcing and accessing of places on external courses

Work Environment:  A Scottish Charity – the employer’s details will be provided if selected for interview.

What Qualifications / Qualities are required?

  • You will have at least 5 standard grades at level 1-3, or equivalent, including Maths and English
  • As part of this modern apprenticeship you will be expected to complete an SVQ level 3 in business administration
  • You will be expected to be able to use a range of Microsoft Office applications, including Word, Excel and Outlook and be willing to learn and use other packages appropriate to the role
  • You will have good communication skills, both written and oral, and be expected to work as part of a wider team
  • You will have good attention to detail and organizational skills and be able to priorities your work and manage your time in order to meet deadlines
  • Flexibility and reliability are pre-requisites as is an understanding and commitment to the values of the company.

What will I Learn?

  • SVQ level 3 in Business & Administration
  • Microsoft Office Specialist (MOS)
  • One optional day from the QA Professional Development catalogue
  • Core Skills Level 2

How to apply:  Please register through http://apprenticeships.qa.com/ or email Natasha.Walker@qa.com quoting Ref No: 2514

Closing Date:  The job will be closed when a satisfactory level of suitable applications have been received.

Job Title:  Apprentice Electronic Repair Technician (x2 Roles)

Contract:  9 months

Salary:  £150 to £250 per week

What might a day look like in this job?

Diagnose, repair and upgrade zonal and third party hardware service parts.  Provide technical support and product debug expertise to repair centre and production team to ensure the key measures of service levels, quality, output & cost objectives are achieved.

Work Environment:  Office base– the employer’s details will be provided if selected for interview.

What Qualifications / Qualities are required?

  • Five standard grades including Maths and English at level 1-3
  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met
  • Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible
  • Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions
  • Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company
  • Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

What will I Learn?

  • Systems & Networking Apprenticeship Level 3
  • (MCSA) in Windows 7 Configuration
  • Interconnecting Cisco Networking Devices Part 1
  • Diploma for Information Technology & Telecommunications Professionals (SCQF Level 6)

How to apply:  Please register through http://apprenticeships.qa.com/ or email Natasha.Walker@qa.com quoting Ref No: 2530

Job Title:  Business Administration Apprentice, Project Co-ordinator

Contract:  12 Months

Salary:  £120- £150 per week

What might a day look like in this job?

The focus of this role will be to monitor the programme of work and each key milestone by carrying out the following:

  • Reviewing, communicating and maintaining programme and project plans and associated management documentation with the nominated project leaders or task owners
  • Daily tracking of pending deliverables and co-ordinating between the various parties who are tasked with that delivery
  • Using the Programme of Work Framework to log and track progress and escalate issues and risks in a timely manner
  • Aid the project managers and task owners in their task management and documentation
  • Help the Senior Programme Manager ensuring work elements are run to a consistent and standardised approach
  • Ensuring that relevant stakeholders receive the status of the projects on a monthly basis
  • Become familiar with the key project documents including data and architecture schematics
  • Help to create milestone and UAT test plans and test scenario/data
  • On a daily basis, call, email and visit people to get the information required to ensure both the deliverables are tracked but that each of the project teams has the resources they require to meet those deadlines/objectives

Work Environment:  A Legal Office – the employer’s details will be provided if selected for interview.

What Qualifications / Qualities are required?

  • Five standard grades including Maths and English at level 1-3
  • You should be highly capable with Microsoft Office products
  • Knowledge of Visio and Microsoft Project would be an advantage#
  • This role would suit an individual who has technical understanding and is looking to pursue career in project delivery / management

What will I Learn?

  • SVQ level 3 in Business & Administration
  • Microsoft Office Specialist (MOS)
  • One optional day from the QA Professional Development catalogue
  • Core Skills Level 2

How to apply:  Please register through http://apprenticeships.qa.com/ or email Natasha.Walker@qa.com quoting Ref No: 2525

Closing Date:  The job will be closed when a satisfactory level of suitable applications have been received.

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Job Title: Crew Member
Organisation:  McDonalds

Employment Type: Temporary

Restaurant: McDonald’s, Princes Street

Ideally you will still be at school or studying and looking for part time hours to earn additional money over the holiday period at Easter and Summer, you will Join us and you’ll become part of a crew, or a team, that works together to provide the best quick service, family restaurant experience – by far. If you’ve visited one of our restaurants before, you’ve probably got some idea of what’s involved in working here. But you might not realise the variety and scope of the role. Specific responsibilities that involve serving customers include working behind the counter on the till and being out in the dining areas looking after our customers’ needs. A franchised restaurant is a restaurant operated by a local business person trading under the McDonald’s name. Currently over half of our restaurants in the UK are franchised but from a customer point of view there’s no difference. For employees there will be minor differences between a company and a franchised restaurant. Please refer to additional information for more details.

Requirements:

Quite simply, you’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Attributes:

To join us as a Crew Member you’ll need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You’ll also need to understand the importance of maintaining high standards of quality and service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Finally, your appearance should be smart and clean. For a full list of jobs available at McDonald’s and to apply online please visit http://jobs.mcdonalds.co.uk/uk/edinburgh-jobs/job-list-1.

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Job Title:  Trainee Upholsterer
Organisation: Be Seated

Contract:  Permanent subject to completing a successful 6 month fixed term contract

Salary:  NMW based on the young person’s age

What might a day look like in this job?

Due to expansion in our busy workshop we are looking to recruit a Trainee Upholsterer.  We carry out work for several high profile companies throughout the UK and have built up an excellent client base over 16 years.  These are the basic duties that you will initially carry out as you work towards becoming an accomplished Upholster:

  • Learning Traditional and Modern upholstery
  • Removing fabric from existing furniture
  • Learning to use hand tools
  • Learning to use a sewing machine
  • Cutting fabrics
  • Maintain a tidy and safe workshop following health and safety working practices
  • General assistance as required in the workshop

Work Environment:  We have a small workshop where our team work together to produce high quality end results that meet and exceed the expectations of our clients.  It’s not a typical workshop – due to being a small team our staff are multi-skilled and very much work together.  They are creative problem solvers who are encouraged to use their own initiative.

What Qualifications / Qualities are required?

The successful candidate will have an artistic flair, be highly motivated and capable of taking verbal and written instructions.  You must be numerate, hard-working, reliable, punctual and happy to work within a small team.  This is such a niche business and the young person would really need to be very interested in this craft with a passion for this type of work.  Due to the nature of work, it would be beneficial to applicants if they have any experience of working with tools and as part of a team in a quiet environment.

What will I Learn?

All training will be carried out in-house.  Be Seated will provide all the work related training, knowledge and experience necessary to become an accomplished Upholster.

How to apply: For an application form please email edinburghguarantee@edinburgh.gov.uk quoting the job title and organisation in the subject box.

Closing Date:  There is not a closing date for this opportunity.  We will accept applications on an ongoing basis until enough suitable applications have been received.  We would encourage you to apply ASAP to avoid any disappointment if application process closes without notice.

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Job Title:  Customer Adviser Telephony Service – Full-Time & Part-Time – Permanent
Organisation:  RBS (Edinburgh)

Job ID:   10949

Location:   Edinburgh

The Business

Our vision is to become the UK‘s most helpful and sustainable bank, and our people are key to achieving this. So we place a high priority on recruiting the best talent with the right skills, experiences and behaviours.

The Specialist Area

Our goal is simple: to become the UK‘s most helpful and sustainable bank. It‘s all about putting the customer at the heart of everything we do, making their lives easier and taking the stress out of banking. We‘re in a position to help our customers with everything that‘s important to them – from day to day money matters to buying their homes, protecting their families or building their future. And by getting this right, we‘re well on track to rebuilding the future of RBS too.

All of this starts with having the right people on our team. People who share our belief that the customer comes first, are driven to go above and beyond what‘s expected and who let their enthusiasm shine through every day. People who are always professional in their work, but can engage with customers and talk to them like the individuals that they are.  We want our customers to be confident that they‘re making the right choices for themselves and their money, so to do this, we need to offer simple, straightforward help and advice. And by working as a team and making sure we‘re getting all of this right, we‘ll rebuild RBS into an organisation that everyone can be proud of – where service is everything.

For our people this also means the chance to develop their skills and take their career in many different directions. Whatever you want to do and however you want to learn, we‘re here to help you take your career to the next level.

The Requirements

You will work to individual and team based targets for service standards.

You will consistently apply the Bank’s service processes and support tools. You will also adhere at all times to internal and external regulatory, operational and credit control systems and procedures.

You will deal with and process all business customer transactions and enquiries accurately and timely within agreed standards.

Put our customers first by providing high quality customer service in every interaction.

Identify customer complaints and take ownership of those complaints which can be resolved immediately in accordance with the group complaint handling standards. Keep abreast of bank procedures and processes and adhere to all operational procedures.

The site operates 24 hours over 7 days. Each team within Edinburgh will have a fixed weekend day off and covers a 10 hour window across the remaining 6 days. These team shifts are periodically reviewed to meet changes in our customer demand, but currently are:

Current Team Coverage

  • Mon-Sat 7am-5pm
  • Sun-Fri 8am-6pm
  • Mon-Sat 8am-6pm
  • Sun-Fri 9am-7pm
  • Mon-Sat 10am-8pm
  • Sun-Fri 2pm-midnight

Once trained, you will be assigned to one of these teams. Your shift will be 8 hours with a 1 hour break covering 5 of these six days. Your day off may vary from week to week to meet our customer needs. Your shifts will normally be confirmed to you 6 weeks in advance and locked down within 2 weeks. Any hours worked outside 8am to 8pm will also attract an additional shift premium payment.

Bank Holidays – agents will be scheduled to work the upcoming bank holidays (up to and including the August BH) unless still in Training. Agents will have the opportunity to request not to work the Christmas Bank Holidays but requests are prioritised against seniority.

Part Time Hours

We are able to consider applications from part-time candidates who can commit to a minimum of 21 hours per week, over 4 or 5 days between the hours of 9am and 3pm.  Please note you would be required to work 1 weekend day and either a Friday or Monday as part of your shifts.

Training will be on a full-time basis and will be for 5 weeks (3 weeks in a classroom environment and 2 weeks live on the floor)

The Rewards

Upon joining the team you will receive an attractive reward package of between £15,968 and £21,900 pa. (pro rata for hours worked).

You will also have the opportunity to participate in a bonus scheme linked to helping our customers and the success of the business.

Generous holiday allocation of 33 days per year, made up of 25 days plus 8 bank holidays (pro rata for hours worked).

The RBS Group is recognised as having one of the most innovative and flexible reward programmes in the financial services sector, which means you can take it all as salary, use it to contribute to your pension or select from a great range of benefits.

This extensive range of benefits includes discount vouchers for popular high street stores, discounted protection products such as life assurance and private medical cover, as well as childcare vouchers and other attractive options.

How to apply:  Please apply through the following link:  http://uk.jobs.rbs.com/jobs/1959797-customer-adviser-telephony-service-rbs-edinburgh-full-time-permanent.

Various start dates in June, July and August.

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Job Title:  Modern Apprenticeship Programme
Organisation:  The City of Edinburgh Council

Modern Apprenticeships offer school leavers paid employment, combined with workplace training and job specific learning while working towards a recognised qualification.

All Council Modern Apprenticeships are advertised at www.myjobscotland.gov.uk/edinburgh where you should register NOW for job alerts.  This will mean you will be notified when each Modern Apprenticeship goes live for applications.  They are usually live on the website for two weeks before the closing date for applications. The following apprenticeships will be going live over the next few weeks:

  • Business Administration – 20 vacancies
  • Creative Industries – 1 vacancy
  • Facilities Assistant – 3 vacancies

There is an Information Pack included with each job advert.  The Information Pack tells you all you need to know about the City of Edinburgh Council, the apprenticeship, the qualification, the salary and where you will be based. It also tells you what skills, abilities and knowledge you need to have to apply for one of our Modern Apprenticeships.

Applicants for these jobs must live in Edinburgh and have left school within the last three years. 2014 School Leavers are also eligible.

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Job Title:  HSBC Scotland Apprenticeship in Securities Services
Organisation:  HSBC

Locations: London & Edinburgh

HSBC Securities Services provides asset and portfolio services for financial market participants. These services include investment administration, accounting and valuation, portfolio analysis, capital market operations, custody, treasury services. Our network, with a presence in approximately 40 markets worldwide, plays a pivotal role in facilitating the flow of investments, cash and information within financial markets across the globe.

A security is a financial instrument that represents some type of financial value to an owner. Common examples of securities are debt securities (bonds) and equities (shares).

This 12-month Apprenticeship programme offers you the opportunity to develop expertise in an integral part of the HSBC Global Banking and Markets business. It creates the chance to expand your knowledge and enhance your skills in a key area of the securities and investments industry.

Who can apply?

Our HSBC Securities Services programme is open to students in their final year of secondary education, Sixth Form, or equivalent stage of college education.  To be considered for an apprenticeship within HSS, you will:

  • Be on track for 320 UCAS points or above in any subject(s)
  • Have strong numeric skills and excellent attention to detail
  • Be hard working, motivated, want to drive change and ultimately, make a difference
  • Act with integrity in line with HSBC’s values.

What to expect

Following your induction programme, you will undertake a 12 month placement in HSBC Securities Services, where you will have the opportunity to:

  • Gain first-hand experience across a number of areas, including new issues, settlements, corporate actions, tax, valuations, etc.
  • Prepare for a successful career path as an Analyst at HSBC. Roles are offered in both Scotland (Edinburgh) and England (London).

Learning, Development and Support

Starting with an induction programme, you will learn about HSBC’s strategy, culture and values. You will also learn how each function operates and what its business impact is, develop an understanding of relevant products, systems and clients, and grow your knowledge of Securities Services.  Over the course of the programme you will:

  • Be fully supported in achieving a Financial Services Level 3 Certificate
  • Build an invaluable network of global contacts
  • Receive highly structured training that will encourage you to reach your full potential
  • Have regular access to business leaders for coaching and personal progress advice
  • Work towards the Investment Operations Certificate professional qualification through the Chartered Institute for Securities and Investment
  • Receive on-going constructive feedback on your performance
  • Gain insight into HSBC’s distinct strengths in the financial services industry
  • Develop your knowledge of Global Banking and Markets

Programme starts: September/October 2014

How to apply:  Please visit our website https://www.globalbusinesses.gtios.com/.

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Job Title:  The Santander Flying Start Programme – Customer Service Advisor, Branch
Organisation:  Santander

From School to a Chartered Institute of Bankers qualification in just four years.

How’s that for an accelerated start to your career? You will start in a real role working with customers, receive paid training and a highly valued international qualification (degree equivalent), all inside four years. Our Flying Start programme is a paid alternative to University – an opportunity to earn, learn and gain experience at the same time.

Open to school leavers who are looking for something other than the traditional University route, our programme offers the chance to work with one of the best known banks in the world – and to get a flying start on your career

What You’ll Do

This isn’t a traditional apprenticeship or an ordinary training programme. Our Flying Start programme puts you in a real role – giving you work experience as well as all the learning and training you need to achieve your world class (and internationally recognised) Chartered Banking qualification.

You’ll start in the following role (but that really is just the start – from here, the opportunities are endless):

Customer Service Advisor, Branch

Salary: £15,500

Current opportunities: Central Belt (Scotland)

Community is the key word here. Joining a team at one of our retail branches, you’ll learn all about the importance of working with people – customers and colleagues alike.  As a Customer Service Advisor you’ll be the first point of contact for many of our customers, assisting them with a wide range of individual needs relating to our portfolio of products and services.

What You’ll Learn

The aim here is to give you all the training, experience and support you need to become a successful professional. It’s up to you to make the most of that.  It all begins with a welcome and induction. You’ll learn about our business, get to know your colleagues and begin to understand how your division fits into the rest of the business. You’ll also get a taste of the culture here and the teamwork that drives us.

Now it gets really interesting. The programme is designed to challenge you – don’t expect too easy a ride. During your four years, you’ll work through a Professional Banker Certificate, a Professional Banker Diploma and then, finally, a world-renowned Chartered Banker qualification.

It’s not all about the qualification here though. Alongside some online learning and face-to-face training, you’ll take on real responsibility. In four years time, you’ll be qualified and experienced. And, more importantly, ready to plan and manage the next stage of your career.

Who We’re Looking For

We’re looking for school leavers who want to do something other than University. People with their own minds and goals. You’ve probably been described as ambitious. And it’s definitely been said that you’re good with people. If you feel ready to demonstrate these strengths, we’re ready to hear from you.

The essentials
You’ll need to have (or be predicted) one of the following:
2 Scottish Highers at Level 6 or above

You’ll also need Credit SG or National 5  Maths and English.

All candidates must also have the legal right to work in the UK.

How to apply:  Applications for our Flying Start programmes are now open. Visit out website http://www.santanderflyingstart.co.uk/home.html

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Job Title:  The Aon Apprenticeship Programme
Organisation:  Aon

Responsibilities:

The Aon Apprenticeship role is focused on client service administration. You will be supporting more senior members of our team in their broking and client management activities. Everything we do at Aon is built around delivering client value.

Responsibilities may include:

·         Support the delivery of all client facing transactional service activities

·         Assist in the day to day running of client risk and insurance programmes

·         Contribute pro-actively to client satisfaction, retention and profitability

·         Carry out administrative tasks to contribute to the broking process

·         Actively increase technical knowledge, understanding of client needs and the
broking process

·         Maintain management information e.g. by inputting into relevant databases

Knowledge and skills required:

·         In order to be considered for our Apprenticeship Programme you will need 5 GCSEs at A-C grades including English and Maths and a minimum of 280 UCAS points from A-Levels, or equivalent qualifications, not including General Studies

·         We’re looking for people with excellent verbal and written communication skills who understand the value of customer service

·         You’ll need to be able to demonstrate your team work and planning and
organisational skills

·         You will also need to have a basic understanding of the insurance world along with a hunger to learn and take responsibility at an early stage of your career

Locations:
Roles are available in London, Farnborough, Wickford, Chelmsford, Reading, Manchester, Birmingham, Glasgow and Edinburgh

Closing date 29 September. 

Apprentices will start work with us in October 2014.

To apply visit the Aon website.

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